Shipping & Returns

Shipping & Handling

Destinations
We ship to virtually all countries. There are some restrictions applicable to some products, and some products cannot be shipped to certain destinations. If we are unable to ship your product, we shall contact you.

Please write the Address in English Language, it will help the shipping company to easy read and handle your package.

Shipping Costs
The shipping cost of our products may vary according to the type, location, shipping method, and warehouse you selected. You can view the shipping fees on each product page and at checkout.
1. Ensure that you have selected the correct delivery country in the “Country/Region:”;
2. Choose a shipping method;
3. An estimate of the shipping fees will be displayed below the item price at checkout.
4. In most cases, shipping/Delivery is Free of charge.

The shipping charges shown during checkout represent actual rates for most countries. In some cases, the shipping rates may be higher than what we have listed on this website. In such cases we shall inform you of any additional charges and await your confirmation prior to processing your order or transaction.

Shipping Availability Date
The total delivery time is the sum of the lead time and the shipping time.
Lead time = the time between when you place an order and when we ship it(1-3 days);
Shipping time = the time between when your order has been shipped and delivered to you(it depends on the shipping method, please allow 7-14 business days).

Please note, however, that any shipping availability or delivery dates, times or periods mentioned here, or otherwise quoted or communicated to you in any form or manner, are merely estimates and are not guaranteed, and may be subject to delays for a variety of reasons, some of which may or may not be within our control. For example, in some cases, your customs authority may hold your products which may delay the delivery date. Except as provided in the next paragraph, we shall not be responsible or liable for any late or non-delivery (for whatever cause or reason, and whether or not within our control).

If any product is not released for delivery to you by within 14 calendar days from the date on which your order or transaction was accepted and your payment was received, or from the applicable estimated or quoted delivery date, whichever is the later, then either party may reject, cancel or terminate your order or transaction, in which event our sole and exclusive liability, and your sole and exclusive remedy, in respect of the late or non-delivery and the resulting rejection, cancellation or termination, shall be only a refund (without interest) of any payment you may already have made for such order or transaction.

Returns & Exchanges

Returns & Exchanges Process
We strive to offer the best shopping experience, including fast and hassle-free returns. Please contact us within 30 days upon receiving the items to initiate the return process if you are not satisfied with your order.

1. Please Contact Us to get in touch with our customer service team and describe the items you want to return and the reason for your return.

2. Pack your items carefully and send them through your local post office to make sure they arrive safely.

3. We will process the return or exchange as soon as we receive your package.

4. Once your refund is issued, you will receive a confirmation email. 5gplus.org cannot refund, reimburse, cover, or otherwise be responsible for any fees not paid to 5gplus.org. This includes any customs taxes or VAT as well as any return shipping costs you may incur in the refund process. Refunds are issued back to the original form of payment used to purchase the order.

Return Conditions
1. Please contact us within 30 days starting from the day you have received your order.

2. All return items must be in original, new, unworn, undamaged and unaltered condition with all tags attached and accompanied by your receipt. We cannot accept any return item that is not in original, new condition or any return item that is damaged due to:
• Soiling or staining (food, lipstick, makeup, bleach, marker/pen, sweat, dirt, etc.)
• Wear and tear (ripping, tearing, snagging or other signs of wear)
• Odor (perfume, mildew, body odor)

3. We do not accept returned items that were sent back by you directly without checking with us first. Make sure to check returns with our staff first.

4. We do not offer Freight To Collect (FTC) service for the packages returned to us. Shipping cost for the returned packages are non-refundable.


you may contact us at; [email protected]